Privacy Policy

At Smart Zone, the privacy and security of your data matter to us. This policy explains what information we collect when you visit or buy from our store, and how we use and protect it.

By using the site, you agree to the collection and use of data as set out here.

1. What we collect

When you register or place an order, we collect the details needed to complete and deliver it:

Personal details: your name and full delivery address (governorate, city, street, building).
Contact details: phone number, WhatsApp number and email address, used to arrange shipping and send order updates.
Technical data: your IP address, browser type, and the pages you visit — used to improve how the store works.

2. How we use it

We use what we collect for specific, limited purposes:

Processing orders, preparing products, and shipping them to you across Cairo and Giza.
Contacting you to confirm an order or resolve a delivery or return issue.
Improving our service and the store interface based on how customers use it.
Sending Smart Zone offers and discounts — you can unsubscribe at any time.

3. Protection and sharing

Data security: we apply strong security standards to protect your personal data from breach, loss, or unauthorised modification.
Sharing: we do not sell, rent, or share your personal data with third parties for marketing purposes. We share only what's necessary — name, address, phone number — with third-party shipping companies, so your order reaches your door.

4. Cookies

Our site uses cookies to improve your experience, keep your cart contents, and remember your preferences when you come back. You can disable them in your browser settings, though some parts of the site may stop working properly.

5. Your rights

You have the right to:

Know what data we hold about you.
Correct anything that's wrong — a shipping address or phone number, for example.
Ask us to delete your account and data entirely, provided you have no orders still being processed or shipped.