Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartzone0097@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smartzone0097@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smartzone0097@gmail.com.

At Smart Zone we want the whole experience to be straightforward — from the moment you pick a product, to the moment it reaches you, and if you decide to exchange or return it. Here's how it works.

Shipping and delivery

Our logistics are focused on Cairo and Giza, so your order arrives quickly and safely.

Delivery times

Core areas (Cairo and Giza): delivered within 24 to 48 working hours of order confirmation, excluding public holidays.
Outer districts and remote areas: allow 2 to 4 working days.

Shipping cost

Shipping is calculated from your address and shown in full at checkout before you confirm.
Keep an eye on our offers — free shipping applies on orders above certain values from time to time.

Inspecting your order on delivery

You have the right to open and inspect the product with the courier — check it matches the description and fits your phone model — before you pay and accept it.

Returns and exchanges

Your satisfaction is the point, and in line with Egyptian consumer protection law we keep returns flexible.

Time limits and condition

You can request an exchange or return within 14 days of delivery, or within 30 days if there's a clear manufacturing defect.
The main condition: the product must be in its original condition, in its original packaging, unopened, unused, and with the seal intact.

⚠️ Please note — screen protectors and camera lens guards: these cannot be returned or exchanged once the backing film has been peeled off or fitting has been attempted, unless there is a clear manufacturing defect established before use.

Who pays return shipping

Our mistake or a manufacturing defect: if you receive a damaged item or the wrong model, Smart Zone covers the full cost of the replacement or the return.
You changed your mind: if the product is intact and in its original condition but you want to cancel or exchange it for a personal reason, we'll accept the request — the shipping cost is on you.

Refunds

Cash on delivery: refunded by mobile wallet (Vodafone Cash and similar) or bank transfer as soon as we receive and inspect the returned product.
Card payment: refunded to the same card within 7 to 14 working days, depending on your bank.