Shipping policy

At Smart Zone we want the whole experience to be straightforward — from the moment you pick a product, to the moment it reaches you, and if you decide to exchange or return it. Here's how it works.

Shipping and delivery

Our logistics are focused on Cairo and Giza, so your order arrives quickly and safely.

Delivery times

Core areas (Cairo and Giza): delivered within 24 to 48 working hours of order confirmation, excluding public holidays.
Outer districts and remote areas: allow 2 to 4 working days.

Shipping cost

Shipping is calculated from your address and shown in full at checkout before you confirm.
Keep an eye on our offers — free shipping applies on orders above certain values from time to time.

Inspecting your order on delivery

You have the right to open and inspect the product with the courier — check it matches the description and fits your phone model — before you pay and accept it.

Returns and exchanges

Your satisfaction is the point, and in line with Egyptian consumer protection law we keep returns flexible.

Time limits and condition

You can request an exchange or return within 14 days of delivery, or within 30 days if there's a clear manufacturing defect.
The main condition: the product must be in its original condition, in its original packaging, unopened, unused, and with the seal intact.

⚠️ Please note — screen protectors and camera lens guards: these cannot be returned or exchanged once the backing film has been peeled off or fitting has been attempted, unless there is a clear manufacturing defect established before use.

Who pays return shipping

Our mistake or a manufacturing defect: if you receive a damaged item or the wrong model, Smart Zone covers the full cost of the replacement or the return.
You changed your mind: if the product is intact and in its original condition but you want to cancel or exchange it for a personal reason, we'll accept the request — the shipping cost is on you.

Refunds

Cash on delivery: refunded by mobile wallet (Vodafone Cash and similar) or bank transfer as soon as we receive and inspect the returned product.
Card payment: refunded to the same card within 7 to 14 working days, depending on your bank.